Mano Terms of Service

Please read these terms carefully before using Mano. By using the app, you agree to them.

1. What Mano Is

Mano is a peer emotional support platform connecting users with trained human listeners for short voice calls. Listeners provide a non-judgmental ear in various supportive tones (Friend, Sister, Brother, etc.) to help users feel heard during difficult moments.

Mano is NOT a medical service, therapy service, crisis intervention service, dating service, or companionship service.

2. Age Requirement

You must be 18 years or older to use Mano. By using this app, you confirm that you meet this age requirement. Users found to be under 18 will have their accounts immediately terminated.

3. Not a Therapy Service

Mano listeners are trained human peer supporters — they are NOT licensed therapists, psychologists, doctors, or medical professionals.

Conversations on Mano do not constitute medical advice, psychological treatment, or professional counselling. Do not use Mano as a substitute for professional mental health treatment.

4. Crisis Situations

If you are experiencing a mental health crisis, suicidal thoughts, or any emergency situation — please contact professional help immediately:

iCall Helpline: 9152987821
National Emergency: 112

Mano listeners are not trained to handle crisis situations and cannot replace emergency services.

5. Session Policy

• Sessions are time-limited based on your chosen plan
• Session recordings are strictly prohibited
• You agree to treat listeners with respect at all times
• Abusive behaviour will result in immediate account suspension

6. Privacy & Anonymity

• Your real name is never shared with listeners
• Listeners communicate under pseudonyms only
• Your phone number is used only for authentication
• We do not sell your personal data to any third party
• Your conversations are private and are not recorded by Mano

7. Payment Policy

• Payments are processed securely via Razorpay
• Payments are not returned to your card, UPI, or bank account — there are no money refunds
• If you pay for a call but no listener joins within 5 minutes, we add 1 free call to your account so your money is not wasted
• Once a call connects, it counts as used and cannot be refunded or credited, even if it ends early
• Mano reserves the right to update pricing with 7 days notice

8. Prohibited Behaviour

The following are strictly prohibited:

• Sharing personal contact information with listeners
• Attempting to contact listeners outside the Mano platform
• Recording any session without explicit consent
• Using Mano for any illegal activity
• Harassment or abuse of any kind
• Creating multiple accounts to evade bans

9. Limitation of Liability

Mano and its team shall not be held liable for any emotional, psychological, or financial harm arising from use of the platform. Use Mano at your own discretion. We always recommend professional therapy for serious mental health concerns.

10. Changes to Terms

Mano reserves the right to update these terms at any time. Continued use of the app after changes constitutes acceptance of the new terms.

11. Governing Law

This service is operated from Tamil Nadu, India. Any disputes will be governed by the laws of India.

Contact Us

For any questions or complaints:
Email: manoemotionalspt@gmail.com
Response within 48 hours.