Privacy Policy
Who we are
Mano is a peer emotional support voice-call service operated as a sole proprietorship by Dilli, based in Tamil Nadu, India. You can contact us at manoemotionalspt@gmail.com.
Data we collect
- Phone number — collected through Firebase Authentication when you create an account and sign in with an OTP. Used only for authentication.
- Session records — each voice session creates a record containing your chosen support tone, plan, session duration, timestamps, and any optional feedback text or ratings you choose to leave.
- Payment records — payments are processed by Razorpay. Card, UPI, and banking details are entered directly into Razorpay's secure checkout and are never seen or stored by Mano. We store only payment references (order id, payment id, amount) linked to your session.
- On your device — three local preference flags (onboarding seen, terms accepted) stored on your phone only. They never leave your device.
What we do not collect
- No location data
- No contacts
- No camera access or photos
- No files or device storage
- No device advertising ID
- No analytics SDKs
- No crash reporting SDKs
- No data is sold or shared for advertising
Audio calls
Voice is transmitted live through Agora's real-time network. We do not record calls, and no audio is ever stored by Mano. Audio is transport-protected in transit but is not currently end-to-end encrypted; an upcoming update will add app-level encryption to calls.
Third-party services
Mano relies on a small number of processors, each handling some data on our behalf under their own privacy policies:
- Firebase (Google) — authentication, database, and cloud functions. Google Privacy Policy
- Razorpay — payment processing. Razorpay Privacy Policy
- Agora — voice call transport. Agora Privacy Policy
- Cloudflare Workers — authentication token minting for voice calls. Cloudflare Privacy Policy
Data retention
While your account exists, your data is retained so the service can function. When your account is deleted, personal identifiers are removed and anonymised session records are retained for accounting and legal obligations. See "Deleting your account" below.
Deleting your account
You can delete your account in two ways:
- In the app — tap "Delete account" on the main screen after signing in.
- By email — write to manoemotionalspt@gmail.com including the phone number you used to sign in. See our account deletion page for details.
Deletion is processed within 30 days. Your phone number, feedback comments, and ratings are permanently deleted. Anonymised payment records are retained for accounting purposes.
Children
Mano is only for users 18 and over. We do not knowingly collect data from minors. If we discover an account belonging to someone under 18, we delete it immediately.
Your rights
In line with India's Digital Personal Data Protection Act and general data protection principles, you may request access to, correction of, or deletion of your personal data, or raise a complaint, by writing to manoemotionalspt@gmail.com.
Changes to this policy
We may update this policy from time to time. When we do, the "last updated" date below will change. Continued use of Mano after an update means you accept the revised policy.